Seasonal Snow

[wobs]

He was so nice, we even wrote a thank you letter to the company afterwards.

A friend of mine did this to Virgin trains, such was the quality of the service she received.

A few days later she had a reply, saying so sorry that she was unhappy with the service please accept a £10 voucher to make amends.

She wrote back with a copy of the first letter, explaining that she had great service, wasn't complaining and here is your £10 voucher.

A few days later she got a reply saying how sorry they were etc and here was £20.

At which point he gave up

Virgin? Pah!
We flew with Virgin Atlantic in March, and spent 8hrs sat in darkness (light had broken in our row), with no TV (TV had also broken in our row). Sleep was not an option, and no spare seats were offered.

We complained in letter, and they offered Virgin Air Miles. Pretty useless given that we have no intention of flying again for the foreseeable future and are not members of such schemes.

 

[Penners]

I took both cats out today but snow is up to their tummies and they were most put out. Are they wussies?

I think this picture* answers that question!



*It's (rather badly) scanned from a Christmas card we received today.