Flyfisher
Member
- Messages
- 10,200
- Location
- Norfolk, UK
I know that Hull has a different telephone system history to the rest of the UK, but I don't know if there are any technical differences - though I doubt it. Once upon a time, the telephone company had sole responsibility for all telephone wiring and subscribers were not allowed to add any extensions etc. Deregulation changed all that, causing some confusion, and led to the introduction of a 'master socket' whereby BT would terminate their exchange wiring inside the home with a 'master' socket.
This master socket is the 'demarcation point' between BT and the customer. BT is responsible for all wiring on the exchange side and the customer is then responsible for all the extension wiring inside the home on the other side of the master socket. When ever there is a problem, BT will advise the customer to plug a telephone (or router) into the master socket. This isolates all the internal wiring and shoudl identify where the fault is located. If the telephone/router doesn;t work when plugged into the master socket then it's BT's responsibility and they will come out and fix it free of charge. If the problem is on the 'house side' of the master socket then BT will still offer to help but will charge the customer because that wiring is not BT's responsibility.
Two friends in recent years have had broadband problems (one was just last month) due to very old telephone wiring inside their houses but BT's solution in both cases was simply to install a modern-style master socket and then test the line from that socket back to the exchange. This left my friends (well, me actually!) to install the new extension cables they wanted within the house.
All of which is a long-winded way of suggesting that you arrange to have a modern master socket installed by your telephone company and add your new extension sockets from there. Kits are available for this and the work is very easy to do - certainly within the capability of anyone who can read and is reasonably 'handy'. This approach will ensure your telephone wiring is to the latest standards and is the best starting point for sorting out any broadband noise or filtering problems.
This master socket is the 'demarcation point' between BT and the customer. BT is responsible for all wiring on the exchange side and the customer is then responsible for all the extension wiring inside the home on the other side of the master socket. When ever there is a problem, BT will advise the customer to plug a telephone (or router) into the master socket. This isolates all the internal wiring and shoudl identify where the fault is located. If the telephone/router doesn;t work when plugged into the master socket then it's BT's responsibility and they will come out and fix it free of charge. If the problem is on the 'house side' of the master socket then BT will still offer to help but will charge the customer because that wiring is not BT's responsibility.
Two friends in recent years have had broadband problems (one was just last month) due to very old telephone wiring inside their houses but BT's solution in both cases was simply to install a modern-style master socket and then test the line from that socket back to the exchange. This left my friends (well, me actually!) to install the new extension cables they wanted within the house.
All of which is a long-winded way of suggesting that you arrange to have a modern master socket installed by your telephone company and add your new extension sockets from there. Kits are available for this and the work is very easy to do - certainly within the capability of anyone who can read and is reasonably 'handy'. This approach will ensure your telephone wiring is to the latest standards and is the best starting point for sorting out any broadband noise or filtering problems.