Nigel Watts
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- London N7
When I worked for an insurance broking firm in the City less than a decade ago the very grand oak and walnut panelled directors' floor was serviced by a bevvy of liveried butlers in tailcoats. After being taken over by KKR, an American private equity firm, we were run for a while run by a 20-something Wharton MBA, who used to come over from new York on a regular basis to tell us we weren't trying hard enough.
One of the butlers somehow discovered that our American friend liked Kit-Kats. The butler would enquire as to the timing of his next visit and ensure that two of these chocolate bars were put into the fridge in his pantry sufficiently in advance. On arrival they would be presented by the butler, freshly chilled, on a silver salver complete with starched lace doily.
The great firm has since moved into a wonderful modernistic Norman Foster building and all the fusty old antiques auctioned/pensioned off. The liveried butlers are now a thing of the past.
I am obliged by a contract I signed on leaving never to say anything unflattering about the firm or its former clients, of which I am one. As I pointed out to my former employer's lawyers, it is a tall order to expect an Englishman never to make a self-deprecatory remark, but my honour (not to mention a handsome payout) depends on me not doing so.
One of the butlers somehow discovered that our American friend liked Kit-Kats. The butler would enquire as to the timing of his next visit and ensure that two of these chocolate bars were put into the fridge in his pantry sufficiently in advance. On arrival they would be presented by the butler, freshly chilled, on a silver salver complete with starched lace doily.
The great firm has since moved into a wonderful modernistic Norman Foster building and all the fusty old antiques auctioned/pensioned off. The liveried butlers are now a thing of the past.
I am obliged by a contract I signed on leaving never to say anything unflattering about the firm or its former clients, of which I am one. As I pointed out to my former employer's lawyers, it is a tall order to expect an Englishman never to make a self-deprecatory remark, but my honour (not to mention a handsome payout) depends on me not doing so.