Flyfisher
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- Messages
- 10,168
- Location
- Norfolk, UK
Feltwell said:To my mind the measure of a good company is often how they respond when things don't go quite according to plan.
Mine too. It's those occasions when their customer service and commitment is truly revealed. I can recall a few incidents when things have gone wrong and the company in question has exceeded my expectations, leaving me with a higher regard for them than before the problem occured.