One item of news this week has really sent a shiver of apprehension down my spine: without Steve Jobs, will Apple continue to set the gold standard for products and service?
Anyone who owns a mac (computer, phone, pad or pod) and is lucky enough to live within reach of an Apple Store (we have one in Norwich - hurrah!) will know what I mean.
I entirely agree. Despite my occasional teasing comments about Macophiles, Jobs is a genius. The company says it's bigger than one person, but I find it difficult to think of another organisation that is so totally defined by one man. Even Bill Gates was less completely Microsoft than Jobs is Apple.
Although I'm not a Mac user, I have an enormous admiration for Jobs' vision, drive and uncanny feel for what the consumer wants (before the consumer even knows it). He will, I suspect, be virtually impossible to replace.
It's not just the products that are a delight - it's the staff, too. They're invariably intelligent, helpful, and really love the stuff they sell. And because (as with John Lewis) they're not on commission, they really do give unbiased advice.
Our local Apple Store has become a sort of drop-in centre for mac owners who have a problem or a tricky project that needs some expert 'input'.
It'll certainly be interesting to follow Apple's fortunes after Jobs' sad departure, but although his marketing contribution has been undeniable let's not forget that the detailed cration of Apple's products (for the last coupe of decades) has been largely credited to Jonathan Ive, a British designer. Also, Apple's recent success has largely been a result of moving away from computers as such, so it will also be interesting to see if it continues this strategy.
Still, things can change remarkably fast. I once worked for DEC, a computer company started in 1957 that grew to become the world's second largest computer company (after IBM), creating many iconic computers in it's time, though not for the retail market. It's founder, Ken Olsen, famously underestimated the impact of the PC and the company declined in the 1990s and was eventually taken over by Compaq, a major PC manufacturer in it's own short time but now defunct and bought out by Hewlett Packard.
So, almost anything can happen in the computing industry!