for People with a Passion for Period Property
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About Us
This web site is owned and operated by Period Property UK & Old House Store who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Period Property UK & Old House Store
Unit 2, Paddock Road Industrial Estate, Caversham Reading Berkshire RG4 5BY United Kingdom
Phone: 0118 946 9146

Email: Please use the CONTACT US form to e-mail us VAT Registration 851 6490 16

Company number: 4259759 (England and Wales)

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else outside of the UK, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Our range includes products that may present hazards in their use, storage and transport. Attention should be paid to the recommendations given on our labels and in our product safety data sheets.

IJP, Old Store House and Period Property Limited accept no liability for any loss arising from any information on this web site. This includes information subsequently misinterpreted and resulting in inappropriate purchases.

Shipping And Handling
United Kingdom

PLEASE NOTE: Carriage and Packing charges are NOT included with your online order.

To minimise your carriage and packing charges our partners at Old House Store will determine the most cost effective way of shipping your order to you. A representative will call you to inform you of the carriage and packing charges before your order is despatched. Alternatively please telephone or email us for a quote before ordering.

Outside the United Kingdom

We welcome orders to any address in the world. Please contact us for specific details that you require.

Delivery Schedule
United Kingdom

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.

We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way

Outside the United Kingdom

Contact us if you require details of delivery schedules outside of the United Kingdom.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, VAT (Value Added Tax) is added. All other orders are VAT free.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
Should any purchase prove unsatisfactory a full refund shall be granted, provided that we are notified within 7 working days of receipt, and the goods are received back in perfect condition within 12 working days of despatch. The carriage costs must be borne by the customer. We reserve the right to charge a handling charge to be deducted from all refunds. Custom made or special products cannot be returned.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0118 946 9146 (International +44 0118 946 9146) or fax us on or write to us at Unit 2, Paddock Road Industrial Estate, Caversham Reading Berkshire RG4 5BY United Kingdom

Privacy Policy Period Property UK & Old House Store, do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
Should any purchase prove unsatisfactory a full refund shall be granted, provided that we are notified within 7 working days of receipt, and the goods are received back in perfect condition within 12 working days of despatch. The carriage costs must be borne by the customer. We reserve the right to charge a handling charge to be deducted from all refunds. Custom made or special products cannot be returned.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms
All orders must be accompanied by payment; items made to order will require 50% payment with order and the balance prior to despatch.

PLEASE NOTE: Due to the varied nature of the products sold on this site, Carriage and Packing charges are NOT included with your online order. Our staff will optimise your carriage charges based on the combination of products ordered and will call you to confirm the cost prior to shipping.

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